Extended Handling TimeHandling times vary by model size. Smaller models have an extended handling time of 7 business days, while larger models like Grain Elevators may take up to 15 business days. All items are made to order, and production is scheduled in the order that orders are received.Return Policy At Miniature Industries, we strive to ensure you are completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Returns: You have 30 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Important Exception: Large-Scale Projects Grain elevators, large-scale structures, and other custom or made-to-order projects cannot be returned or cancelled once production has begun. These models require a significant investment of time, materials, and preparation, and are produced specifically to order. Process: 1) Contact Us: Please email us at support@miniatureindustries.com to initiate a return.2) Return Shipping: You are responsible for paying the return shipping costs unless the item is defective or incorrect.3) Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [number] days. Exchanges: If you need to exchange an item for the same item in a different size or color, please follow the return process above and place a new order for the desired item. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 15 days of receipt, and we will provide a replacement at no additional cost. Contact Us: For any questions regarding returns, please contact us at support@miniatureindustries.com Thank you for shopping with us!
